All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In-store pickup
You can skip the shipping fees with free local! After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready, along with instructions.
Our in-store pickup hours are 12 to 5 PM, Monday through Friday. with the exception of holidays. Please have your order confirmation email with you when you come.
The address is 1812 Greenmount Ave., Suite 101. We're in a large, dark grey building near the intersection of North and Greenmount, next to the dialysis center.
Our showroom door faces the small parking lot on the south side of the building. Please ring the bell when you arrive, and we will meet you to help with your package!
Thank you for understanding our factory staff cannot modify or add to orders at pickup.
How long will my order take to arrive?
Most orders ship the next business day after being received, and all ship within 1-3 business days! You will receive a shipping notification after your order ships, so you will know it's on its way. :o)
International orders can take a few extra days of processing time for customs form preparation.
We ship domestic orders using USPS Priority Mail, which usually takes 2-3 days in transit, or UPS services, which vary according to the service you choose. (again, international orders have a longer time in transit, depending on the destination.)
Please understand that in order to be fair to all our customers, we are unable to 'rush' orders, or jump your order ahead in the queue.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Can I add something to my order? Change my shipping address?
We ship according to the address information submitted on our site, that you will find in your order confirmation email. If you find an error in your submitted address - missing unit number is the most common—please contact us immediately. We cannot guarantee that a full shipping address change can be made to your order, but our customer care team can certainly try.
Although we are happy to make other order changes whenever possible, we can't guarantee that we can make changes to your order once it is in progress - some changes are simply not possible to execute through our system, and the density of our processing queue can sometimes make it quite difficult to perform special admin changes while keeping things moving for all our customers. To avoid delays in your order processing, please double check the contents of your cart and the shipping information before you complete your order.
Can you ship outside the US?
**Please note we are currently unable to ship to European Union Nations due to a Summer 2013 change in import regulations, labeling requirements, and other changes, We apologize to our Oyin Honeys in the EU! we have shipped direct to customers in Europe since 2003 and are very sorry to lose you! But customs was intercepting our customers' goodies, no good! We will definitely let you all know if we are able to offer this service again. <3
Can you ship to a military base?
We sure do. We use first-class or priority mail.
Each shipment to an APO/FPO/DPO needs the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code™. Mail and shipments must be addressed to a specific person; addressing to "Any Service Member" is no longer permitted. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses. Here are some properly addressed shipment examples:
Army/Air Post Office (APO)
PFC JOHN DOE
PSC 3 BOX 4120
APO AE 09021
Fleet Post Office (FPO)
SEAMAN JOSEPH SMITH
UNIT 100100 BOX 4120
FPO AP 96691
Diplomatic Post Office (DPO)
JOHN ADAMS
UNIT 8400 BOX 0000
DPO AE 09498-0048
