OYIN HANDMADE CONDITIONS OF USE
Thanks so much for your order of these awesome handmade hair & body goodies!
PLEASE double check your address before placing your order -- our system validates mailing addresses but there's no way for us to know if you've left off your apartment or unit number, switched billing/shipping address, had your aunt's address or school address selected in your address book, etc - we ship according to the shipping info in our Oyin checkout process - Please double or even triple check your order before you confirm it. Thank you so much for understanding this!
Order Turnaround: Over 98% of orders placed on our website ship the following business day after they were placed. Larger or more complex orders may take longer; but 1-3 business days is always our goal. If you are in an Oyin Emergency, please give us a call to let us know! You will receive an email on the day after your order ships, so you will know it's on its way!
Our Privacy Promise: We will not do anything with your personal information aside from using it to streamline your shopping experience, ship your order to you, and occasionally email you a coupon, site update, or product update if you opt-in to our mailing list. That's it. Period. We do not sell, rent or share your personal information with any third party.
Our Quality Promise: Oyin goodies are *ALWAYS* made with love & care, using time-tested recipes, and the utmost focus on quality and effectiveness. Occasionally, there may be differences from batch to batch in color, scent, or consistency due to the natural fluctuations in our wholesome ingredients. For instance, shea butter can be harder or softer, or have different scents; one crop of flax may yield larger seeds than another. Even barometric pressure or humidity in our production kitchen can effect how a batch turns out! These slight differences are part of the specialness that comes from using handmade products!
Product Safety: Oyin products are natural and nourishing; many of our customers use them on their newborns or small children. Of course the normal caveats for allergies apply; children and adults with sensitive skin or allergies (like the mixtress's mom, who is actually allergic to shea butter!) should patch-test in a small area of skin first to make sure there’s no reaction. With fragranced products, in particular, be careful not to apply to irritated or broken skin, and if any irritation occurs, discontinue use.
Return/Refund Policy: Unopened products with safety seals still intact can be returned to us for a refund of store credit within 30 days of receipt. Because Oyin products are handmade especially for you, we cannot accept returns or exchanges on opened Oyin products. Since everyone's hair and skin is different and responds differently, we encourage you to please try a sample pack or mini size if you're unsure how our products will work for you! :o) If there is a shipping or packing problem with your order, please contact us as soon as you receive your package so we can work to rectify it. Our customer service email is info (at) oyinhandmade (dot) com and we would be happy to help you!
Thanks and much love,
the oyin team :o)